Greene King Customer Care Team
Bury St Edmunds
Phone: 0845 850 4545
As of 1st October the Licensing law was changed, making it compulsory for all licensed outlets to advise their customers of the range of measures available.
The main change is in relation to notifying customers of small measures. Firstly, any customer who orders an alcoholic drink, but does not specify the size they want, must be informed of the small measure being available. This may be the subject of testing by the licensing authorities or trading standards in the same way that they carry out test purchases for under-age sales. As such you will need to ensure your staff are trained and understand the new law and their responsibility.
Secondly, you will need to display in all menus, price lists and other printed materials available to customers, information indicating that small measures are available.
In order to comply the following must be in place:
For more information refer to Section 4 in the Guidance on Mandatory Licensing Conditions